On the TV, turn the Bluetooth setting off and on again.Restart the TV using either method and depending on your menu display:.The TV or device may not work on a metal rack due to wireless communication interference.Bluetooth devices use 2.4Ghz band and communication speed may degrade due to wireless interferences.Move other devices and electronic appliances, like microwaves or smartphones, away to avoid interference.Turn off any Bluetooth devices that you are not using and then connect the desired Bluetooth device again.If you have a KD XxxC or XBR XxxC series model, when connecting four or more Bluetooth devices to the TV, the connection or pairing may fail.Make sure that your Bluetooth device is fully charged.
For details about another way to connect mobile devices, refer to the Play content from a mobile device on the TV article. Mobile devices (smartphones or tablets) can't be connected through Bluetooth.Check for compatible Bluetooth mice and keyboards.For issues other than pairing, refer to the Bluetooth device connection issues with 20 Android TVs article.However, it is possible to connect Bluetooth devices other than the Bluetooth audio device at the same time. If your TV supports it, only one Bluetooth audio device can be connected to the TV at a time.For more details on compatible models check the Can I use Bluetooth headphones and soundbars with my Android TV article. TVs released in 2016 and earlier don't support Bluetooth connections with audio devices.Audio devices (Bluetooth headphones, speakers, and soundbars).How to troubleshoot issues when the Touchpad Remote Control does not work.Registration of the touchpad remote control or voice remote control always fails.Voice remote control / Touchpad remote controls.Check the following according to the connected device:.Make sure that your TV has the latest firmware update.ĭownloads are posted on your model support page.Press HOME → Settings → Device Preferences → About → Restart → Restart.Press HOME → Settings → About → Restart → Restart.Press and hold the POWER button until a menu appears → select Restart.Press and hold the POWER button until Power off appears on the screen.Restart the TV with the supplied remote control:.Note: Skip this step if your power cord is not accessible.
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